Frequently Asked Questions

Everything you need to know about our handcrafted Italian excellence.

Where are Velasca products manufactured?

All our shoes and accessories are 100% handcrafted in Italy by skilled artisans in Montegranaro, the heart of the Italian shoemaking tradition.

How do I find my correct size?

We recommend consulting our detailed Size Guide located on each product page. Generally, our shoes follow standard European sizing, but for specific models, we provide advice on whether to size up or down.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Returns are free of charge from most countries to ensure you find the perfect fit without stress.

How long does shipping take?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days within Europe and 5-7 business days for international destinations.

What types of leather do you use?

We exclusively use high-quality, full-grain leathers and premium calfskins sourced from the finest Italian tanneries to ensure durability and a beautiful natural patina over time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer Klarna for interest-free installments.